Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to flag a free spins offer we should take a closer look at? This page covers the ways to reach the rowanslaw.ca team and what to expect once you do.
Why readers get in touch
Most messages we receive fall into a handful of categories. Knowing which one applies to you helps us route your message faster and helps you know what kind of reply to expect:
- Bonus and free spins queries — questions about wagering requirements, expiry windows or eligibility on an offer listed on the site.
- Review accuracy — you've played at a casino we cover and something in our write-up no longer matches your experience.
- Corrections and updates — a licence, payment method or offer has changed and you think we should know.
- General feedback — suggestions on how we compare Canadian online casinos, or a brand you think deserves a look.
- Press and partnerships — enquiries not related to reader support.
How to reach us
The most reliable way to contact the team is by email at [email protected]. Include as much detail as you can — the casino name, the offer or page in question, and a screenshot if relevant — so we can look into it without needing to follow up. We read every message and aim to respond within a reasonable timeframe, though volume can occasionally push that out.
What we can and can't help with
We're an independent comparison site, not a casino operator. That distinction matters for what we can actually do when you write in:
- We can clarify how we rated or ranked a casino on this site, including how a welcome bonus like free spins or a deposit match was assessed.
- We can update or correct information in a review if something has changed since publication.
- We cannot process withdrawals, resolve account disputes, or access your casino account — those requests need to go directly to the casino's own support team.
- We cannot offer legal or financial advice. For anything touching on gambling regulation or your rights as a player, the casino's licensing body or a qualified advisor is the right port of call.
If you're dealing with a dispute involving deposits, withdrawals or account verification, contact the casino in question directly — most Canadian-facing operators list live chat or email support on their site. Our role is to help you compare options before you sign up, not to manage accounts after the fact.
Before you write in
A few things are worth checking first, since they cover the questions we're asked most often:
- If your question is about how a specific free spins or deposit match offer works, check the terms listed next to that offer on our About Us page for background on how we source and verify this information.
- If you're concerned about your gambling habits or want tools to manage play, our Responsible Gambling page has practical guidance and resources.
- If your question relates to how this site operates, what we publish, or our terms of use, see our Terms and Conditions.
Feedback shapes what we publish
Reader input genuinely feeds into how we cover Canadian online casinos. If a bonus turned out to have stricter wagering terms than advertised, if a payment method took longer to pay out than expected, or if a casino's mobile app didn't perform as described, telling us helps keep our comparisons honest and current. We don't accept payment to alter a review, and feedback from readers is one of the few ways we catch things a casino itself won't flag.
Getting a useful reply, faster
To help us help you, try to include:
- The name of the casino or offer you're asking about.
- The specific page or section on rowanslaw.ca you're referring to.
- What you expected versus what you found, if you're reporting a discrepancy.
- A screenshot or link, where relevant.
Vague messages take longer to action simply because we have to follow up to understand the issue — a bit of detail up front saves everyone time.